For Our Clients:

Client Services

If you suffer a loss, gather as much information as possible and call our office at 515-232-7203.

Automobile:

First, notify police and seek medical attention for anyone who has been injured. Then you can begin gathering information to help with your claim. Keep in mind that you are the best person to tell us what happened. So be prepared to provide as many details as possible about the accident, where it happened and how it occurred. This information can be critical in settling a claim.

Property/Liability:

Property damage or theft: Notify police and then make a list of everything that has been damaged or stolen. List as much detail as possible including the model, place and date of purchase, and amount of all your damaged or stolen property. Receipts, owner's manuals, canceled checks and credit card bills are especially helpful.

Fire and smoke damage: Do not try to clean the damaged items as sometimes cleaning things without the proper equipment can do more harm than good. Our staff can recommend experts who can advise you about how to minimize damage.

Water damage: Move all your possessions out of the affected areas and then make sure that all the water is removed. A wet-vacuum or emergency cleaning service can help with this job. If you use a cleaning service, save your receipts.

Fire or water damage: Help protect the safety of your family and pets by keeping them out of the damaged areas. If your home is uninhabitable and you must stay elsewhere, keep the receipts for all your expenses. Receipts are helpful in determining how much you should be reimbursed. It is also important that you provide us with a telephone number where we can reach you or a family member.

Liability claim: If someone is injured on your property, begin by making sure the person receives immediate medical attention. Then collect full names, addresses and phone numbers for all parties involved. Finally, gather as much information as you can about how the injury occurred.

Contact Phone Numbers

If you need to report a claim after normal business hours, please leave a detailed message on our voicemail system, we check our messages on a regular basis. We will return your call as soon as possible.

• Severson Insurance Agency – 515-232-7203
• Tim Severson – 515-232-7203; tseverson@seversoninsurance.com
• Sabi Popelka – 515-232-7203; spopelka@seversoninsurance.com
• Marty Kemp – 515-232-7203; mkemp@seversoninsurance.com

Insurance Company Claims Contact Phone Numbers

• Auto-Owners – 888-252-4626; www.auto-owners.com
• Iowa Mutual – 800-365-3407; www.iowamutual.com
• State Auto – 800-733-1852; www.stateauto.com
• Orion Auto – 800-334-0090; www.orionauto.com
• Dairyland – 800-325-9559; www.sentry.com/CP/Claims.aspx

Customer Service:

Please click here to email us to report a claim, to request information regarding your insurance coverage, to request a proposal for additional insurance coverage, to order a certificate of insurance, request an insurance identification card, or any other matter in which we can be of assistance.